What we can help with
- A new ID card that has not come, or a card with a mistake on it
- A bill or premium question
- A letter from your plan, like the Annual Notice of Change each fall
- A doctor, hospital or pharmacy that says it does not take your plan
- A medicine that costs more than you expected, or needs approval first
- Moving to a new address or a new state
- Adding dental, vision or hearing coverage
- Helping a family member who has Medicare (with their permission)
Got a letter saying your plan is changing or ending? Do not throw it away, and do not sign up for anything new yet. Call us at (816) 307-6165 and we will walk through your choices.
What to have ready when you call
- Your Medicare card and your plan’s ID card
- The letter or bill you have a question about
- A list of your doctors and medicines, if your question is about coverage
Send us a note
Tell us what is going on, and the agent who helped you will call you back.